Privacy policy

Educate UAE · version 2026-11

This policy explains what personal information Educate UAE collects when you use our training platform or contact us, why we use it, who can see it, and what choices you have. We have tried to write it in plain language. If anything is unclear, email arron@educate-uae.com.

1. Who we are

Educate UAE runs the training platform at educate-uae.com. In this policy, "we" and "us" mean Educate UAE.
To ask about your information, email arron@educate-uae.com or message us on WhatsApp on +971 52 124 5031.

2. What information we collect

Your account: your name, your email address and your password. Your password is handled by our sign-in service and is not visible to us.
Your learning: which organisation you belong to, the courses and lessons assigned to you, which lessons you have seen, the time you spend learning, your assessment answers, scores and attempts, and your certificates (the verification code, score and dates).
Messages: the messages you send to your employer's administrator through the support chat in the platform. These are saved.
Payments: if you or your employer pay by card, the payment is taken by Stripe. We receive and keep confirmation that payment was made, the plan, its status and renewal date, and Stripe's reference numbers. We never see or store your full card number.
Enquiries: if you email or message us on WhatsApp, we keep what you send us, such as your name, company, roles and phone number.
On your device: your chosen lesson language is remembered in your browser, and a sign-in cookie keeps you signed in (see "Cookies and similar technology").
Technical records: the services that deliver our website may keep standard technical records, such as your IP address, browser type and the pages requested, so the site works and stays secure.
Please do not type patient names or any information that could identify a patient anywhere on the platform, including the support chat and the help assistant.

3. How we use it

To create and run your account and give you access to your training.
To record your progress, assessments and certificates, and to show them to you and to your employer.
To let anyone with a certificate's link or code check that it is genuine (see "Who can see your information").
To take payment and manage subscriptions.
To send you messages about your account, such as email confirmation, invitations and password reset.
To answer your questions, give support, and keep the platform secure and working.
We do not sell your personal information.

4. Who can see your information

You can see your own account, progress, scores and certificates.
Your employer's administrators can see the learners in their own organisation: your name and email, your assigned courses, your progress, your assessment scores and attempts, your recorded learning time, your certificates, and the support messages between you and them. They can also download this information as a spreadsheet.
Anyone who has a certificate's link or verification code can see your name, the course, your score, the dates and your recorded learning time. No sign-in is needed. Certificate pages are not listed in search engines, but anyone you give the link to can open it.
Educate UAE staff with administrator access can see information held on the platform when needed to run it and to give support.
Other companies on the platform cannot see your information. The separation between companies is enforced in the database as well as in the screens you see.
The service providers listed below, only as far as they need it to do their job for us.
Authorities, if we are required to share information by law.

5. The help assistant

The "Ask AI" help assistant sends what you type, up to ten earlier messages from the same chat, and the name and lesson titles of the course you are studying to Anthropic, the company that runs the assistant, so that it can write a reply.
We do not send your name or email address to the assistant, and we do not save the conversation in our database.
The assistant can make mistakes and is not clinical advice. Do not use it in an emergency, and do not type personal or patient information into it.

6. Our service providers and where information is held

Supabase hosts our database and sign-in service. It holds your account, learning, certificate and support-message information.
Vercel hosts our website and the programs that run it.
Stripe takes card payments.
Resend and Zoho Mail send and receive our emails.
Anthropic runs the help assistant.
YouTube and Vimeo supply some lesson videos, as described under "Cookies and similar technology".
WhatsApp, if you choose to message us there.
Our database and website are currently hosted on servers outside the UAE, and our other providers also process information outside the UAE. We ask each provider to protect information and we only use them for the purposes in this policy.

7. Cookies and similar technology

We use a cookie that keeps you signed in. It is set by our sign-in service and is needed for the platform to work. We also store your chosen lesson language in your browser.
We do not run advertising or analytics tools on the platform.
Our fonts are served from our own website, so loading a page does not send your details to a font provider.
Some lessons include a video from YouTube or Vimeo. YouTube videos use YouTube's privacy-enhanced mode, which is designed not to store information about you unless you play the video, and we ask Vimeo not to track you. Even so, when a lesson with one of these videos loads, the provider receives your IP address and browser details, and if you play the video it may set its own cookies. Their use of that information is covered by their own privacy policies.
You can block or delete cookies in your browser settings. If you block the sign-in cookie, you will not be able to sign in.

8. How long we keep it

We keep your account, progress, results and certificates while your account exists, so that your employer's records stay accurate and your certificates stay verifiable. We do not currently delete accounts automatically after a set period.
If you ask us to delete your account, we will delete your profile, progress, results, support messages and certificates. Your certificate links will then stop working.
Copies held in our database provider's backups may remain for a limited time afterwards. Payment records are also kept by Stripe, as its own rules and the law require.
If your employer asks us to remove you from their organisation, we will do so. Tell us if you also want your account deleted.

9. Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing arron@educate-uae.com. We will reply as soon as we reasonably can.
You may have further rights under UAE data protection law. We will deal with requests in line with the law that applies.
Your employer decides who is enrolled and what they assign. For questions about how your employer uses what it can see, please ask your employer.

10. Keeping your information safe

Connections to our website are encrypted.
Your password is handled by our sign-in service and is not visible to us.
Each organisation can see only its own learners. The answer keys for assessments are held and marked on our servers, not in your browser.
No system is completely secure. If something goes wrong that puts your information at risk, we will tell the people and organisations affected, as the law requires.

11. Changes to this policy

The version date is at the top of this page. If we make an important change, we will let account holders know in a suitable way.

Questions? Email arron@educate-uae.com. See also the learner terms.